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Configuring inbound email in App Studio

Updated on April 6, 2022

Configure an email account to determine the email server and account details for receiving and sending email in your application. These accounts are used in the email listener and email channel to read emails and create or update cases, send automatic replies and notifications, and more.

  1. In the navigation pane of App Studio, click SettingsEmail accounts.
  2. On the Email accounts page, click New.
  3. On the Email account settings form, in the Account ID field, enter an account ID for the email account to which you want to connect.
  4. In the Account Name field, enter a name that identifies the email account.
  5. In the Account provider section, in the Email provider list, select an email provider.
    Note: Make sure you are using the latest version of your email provider account. Many email providers do not provide support for end-of-life products. For more information, refer to your email provider documentation.
  6. In the Receiver section, in the Receive using list, select an email protocol:
    IMAP or POP3
    1. Optional: To populate the User ID and Password fields with the user ID and password from the Sender section, in the Identity subsection, select Use sender's ID and password.
    2. To enter an email address and password manually, complete the User ID and Password fields.
    3. In the Connection subsection, in the Host field, enter the POP3 or IMAP mail server host name or IP address to use for incoming email.
    4. In the Port field, enter the POP3 or IMAP mail server port number for email connections.
      You can use the following port numbers:
      • For IMAP servers, ports 143 (unsecured) or 993 (secured with SSL).
      • For POP3 servers, ports 110 (unsecured) or 995 (secured with SSL).
    5. Optional: To avoid using SSL/TLS for connections to your IMAP/POP3 server, clear the Use SSL/TLS check box.
    Microsoft Graph
    Note: Microsoft Graph appears only if you select Microsoft Office 365 in the Email provider list in step 5.
    In the Identity subsection, in the User principal name field, enter the account ID of the inbox to which you want to connect.
  7. Configure the authentication details for the email protocol:
    IMAP or POP3
    Note: The Use secure connection check box is selected by default. As a best practice, leave this check box selected.
    1. For IMAP, select the protocol to use to receive email messages from an external server.
      • SSL/TLS
      • STARTTLS
    2. In the Lowest allowable SSL/TLS version field, select the lowest version of the protocol that you want to allow to communicate with an external server.
      The default value is TLS version 1.2.
    3. In the Truststore field, press the Down arrow key and select the keystore that holds your truststore certificates.
      If the keystore does not exist, you can create a new keystore by entering a name and then clicking the rule opener.
    Microsoft GraphIn the Connection subsection, in the Authentication profile field, press the Down arrow key, and then select the authentication profile for your email account.
    Note: Microsoft Graph connections support OAuth 2.0 authentication profiles that use the Client credentials and Password credentials grant types. For more information, see OAuth 2.0 authentication for email providers.
  8. Click Submit.

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