The following topics provide information on managing your email integration, including troubleshooting your email configurations, filtering autoreply messages, and optimizing the performance of your email listeners.
- Autoreply message filtering
Email listeners in Pega Platform filter autoreply messages, such as out-of-office notifications or bounce-back messages, by using the following logic.
- Best practices for optimizing email listener performance
You can manage a high number of incoming email messages in your application by increasing the throughput of your email listener. To ensure that you scale your email listener to meet your organization's needs, review the guidelines for optimizing email listener performance.
- Sending email attachments through an activity
Share context-rich information or make your messages more appealing by automatically attaching files to outbound email.
- Ensuring messages are processed before switching your email protocol to Microsoft Graph
Many organizations are transitioning to more secure email protocols, such as Microsoft Graph. Before you switch the email protocol in your Pega Platform email integration to Microsoft Graph, you must make sure that the system completely processes all your current email messages.
- Dynamic system settings for email integrations
Pega Platform provides dynamic system settings that you can use to modify email processing in your system. For example, you can limit the size of an email message that your application accepts, or allow text attachments in the email body.
- Correspondence rules and email
- Email servers
Email server data instances represent a physical email server. Email listeners connect to the server represented by the data object and then route messages from the server to email service rules.
- Troubleshooting an email integration
Learn about common problems that might occur in your email integration and how to troubleshoot them.