Skip to main content


         This documentation site is for previous versions. Visit our new documentation site for current releases.      
 

Outgoing emails lose formatting

Updated on April 6, 2022

Troubleshoot problems with email formatting by avoiding rich text editors.

Condition

When you send an email, the text format looks different from the format of the original or the received email contains broken links.

Cause

Formatting issues might be caused by rich text editors such as Microsoft Word. Rich text editors use highly complex HTML formatting instructions, which the email program might not be able to properly decipher and adjust to format the message.

Resolving problems with incorrect formatting of outgoing emails

  • Avoid using complex editing programs, such as Word.
  • Use plain text messages.

Have a question? Get answers now.

Visit the Support Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best.

Pega.com is not optimized for Internet Explorer. For the optimal experience, please use:

Close Deprecation Notice
Contact us