To troubleshoot problems with sending an email from Pega Platform, review the sample scenarios and remedy steps.
Some common issues that can cause outgoing emails to fail include network connectivity failures, formatting issues, and delivery issues.
- Emails fail to send
Troubleshoot problems with emails failing to send by verifying network connectivity and the SMTP queue.
- Outgoing emails lose formatting
Troubleshoot problems with email formatting by avoiding rich text editors.
- Recipients do not receive emails
Troubleshoot email delivery problems by addressing connectivity issues verifying the address and attachments.
- Emails do not include custom headers when using the Microsoft Graph API
Some implementations of custom headers cause delivery issues, for example, empty carbon copy (CC) fields in an outbound email.