Data models for case types
A data model for a case type displays the fields that are relevant to the case type. You define fields when you build a form or create a view. You also inherit fields by default when you create a case type. By managing fields in the context of a case type, you can make focused edits to your data model.
You can access the data model for a case type by clicking the Data model tab in Case Designer. On this tab, you can review, add, and remove fields. You can also configure a field based on the field type. For example, you can define the choices in a picklist or calculate a subtotal by adding together decimal values.
Contextual data model for a Job Application case type
Review your data models periodically because they are updated with new fields as your team builds forms and creates views. If your team members have access to Designer Studio, they can use the Relevant Records landing page to customize the inherited fields that are relevant to your case types. These fields are displayed in Case Designer when you select the Show reusable fields check box.
Inherited fields in a contextual data model
By staying aware of the changes to your data models, you can encourage reuse of fields in your case types and avoid duplication.