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Cannot see certain tabs on a rule form in a change request

Updated on April 5, 2022

When you open a rule that is included in a change request, you only see some parts of the rule form. Certain configuration options are not available.

Cause

The delegation experience type selected for this rule restricts access to some parts of the rule form.

Solution

  1. When you create a change request, select the Complete rule form option as the delegation experience type for a rule for which you want to allow advanced configuration.Result: This option makes the complete rule form available for editing by an assigned operator.

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