Efficiently connect your customers with the right consultant without having to
provide training data to the topic detection model. Instead, you can use a list of
topic-specific keywords to train the model.
The topic detection model then scans the customer message in search of the specified
keywords, and uses the results to assign the message to a corresponding topic, for example
Keyword-based topic detection acts as a substitute for, or supplement to, machine learning
topic detection. For more information about the differences between topic detection model
types, see Comparing keyword-based and machine-learning topic detection.
To create a keyword-based topic detection model, perform the