The Interaction API provides a customizable interface for handling interactions
through conversational channels such as email channels and instant messaging platforms.
Beginning with 8.3, the API integrates text analytics
with strategies, propositions, and interaction history to provide the context for making
better next-best-action decisions. By considering such factors as previous interactions and an
applicable decision strategy, you ensure that the next-best-action decisions that you make by
using the Interaction API are consistent and accurate.
In addition, the Interaction API uses a generic
Data-Decision-Request/Response class structure for input and output.
The new structure facilitates creating a channel-specific API configuration that inherits
properties from the parent class, for example,
Data-Decision-Response-Email, and so on.