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Customizable Interaction API for text analytics

Updated on March 11, 2021

The Interaction API provides a customizable interface for handling interactions through conversational channels such as email channels and instant messaging platforms.

Beginning with 8.3, the API integrates text analytics with strategies, propositions, and interaction history to provide the context for making better next-best-action decisions. By considering such factors as previous interactions and an applicable decision strategy, you ensure that the next-best-action decisions that you make by using the Interaction API are consistent and accurate.

In addition, the Interaction API uses a generic Data-Decision-Request/Response class structure for input and output. The new structure facilitates creating a channel-specific API configuration that inherits properties from the parent class, for example, Data-Decision-Request-Chat, Data-Decision-Response-Email, and so on.

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