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Deleting an association between interactions and customer IDs

Updated on April 5, 2022

Interactions generate IDs that need to be associated through different channels and devices with a known customer ID. When you no longer need such associations, use the Call instruction with the Data-Decision-IH-Association.pyDeleteAssociation activity to remove the two association records.

  1. Create an instance of the Activity rule in the Dev Studio navigation panel by clicking RecordsTechnicalActivity.
  2. In the activity steps, enter the Call Data-Decision-IH-Association.pyDeleteAssociation method.
  3. Click the arrow to the left of the Method field to expand the method and specify its parameters:
    • Subject ID that represents the customer ID

    • Association ID that represents the ID that was captured in anonymous interactions

      Anonymous interactions can be customers' visits to a website without logging into it. Such interactions are tracked by cookie files that help to identify each customer when they log in with their known IDs (Subject IDs).

  4. Click Save.

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