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The Key Performance Indicators tab

Updated on March 11, 2021

The Key Performance Indicators (KPIs) tab allows you to view and manage the available key performance indicators. Once defined, the KPIs are calculated every time the interaction rule writes results to Interaction History, Visual Business Director, and database tables.

For each KPI, you can check its name, description, the time stamp, and the user name corresponding to the last change.

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