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Monitoring interaction results

Updated on April 5, 2022

Ensure that you stay up to date with recent interaction results by filtering and analyzing the interaction history records.

Decision management provides four default interaction history reports based on the Data-Decision-IH-Fact class and a stream-based interaction history that includes all interactions from the last 24 hours.
Before you begin: Enable the default interaction history reports by setting the interactionHistory/AggregatesOnlyMode dynamic system setting to false. For more information, see Editing a dynamic system setting in the Pega Platform documentation.
  1. In the header of Dev Studio, click ConfigureDecisioningMonitoringInteraction History.
  2. Select how you want to filter the interaction results:
    OptionDescription
    Acceptance rate per proposition groupIn the Interactions source data set, click Interaction History, and then click Accept rate.
    Number of propositions that were offered per direction and channelIn the Interactions source data set, click Interaction History, and then click Volume by channel.
    Number of propositions that were offered per business issue and groupIn the Interactions source data set, click Interaction History, and then click Volume by proposition.
    Interaction history records from the last 30 daysIn the Interactions source data set, click Interaction History, and then click Recent interactions.
    Stream-based interaction history records from the last 24 hoursIn the Interactions source data set, click Interactions Stream, and then click Recent interactions.
  • Previous topic Deleting an association between interactions and customer IDs
  • Next topic Creating a Monte Carlo data set record

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