As a strategy designer, complete the change request by performing the required changes
and submitting your work for approval.
This document describes working with a change request
submitted by a revision manager in the Pega Customer Decision Hub portal. For
information about completing change requests submitted by business user in Pega 1:1 Operations
Manager, see the Pega 1:1 Operations Manager User Guide on the Pega Customer Decision Hub product page.
Log in to the Pega Customer Decision Hub portal as an operator with the
RevisionManager access role.
On the Home screen, in the Work under Revision
Management section, open the change request.
In the Scope of changes section, open the rule that you want to
update.
Note: Some rule types open in a new portal. For example, Prediction rules open in Prediction Studio. Make sure that your operator account has the necessary
access group to open the rule type.
Update the rule as requested.
Click Submit.
Optional: To increase the priority of the business changes, convert the change request into a
fast-track request by clicking Change to fast track.
Caution: If the changes in a fast-track change request conflict with any
standard change request, the following error message is displayed:
Resolve potential conflicts by manually propagating the rule changes to the
standard change request or by withdrawing the conflicting rules from the standard change
request. Otherwise, the changes that you introduced in the standard change request
overwrite any changes that you made in advance.
Result: The updated rule is submitted for review. The revision manager
assesses whether the changes that the strategy designer made are satisfactory and approves the
revision for deployment.
