You can define a sentiment score range to specify the type of sentiment feedback that
you receive: positive, negative, or neutral.
You define neutral sentiment within
the available score range ( -1
with a higher score than the neutral range are positive and with the lower score are negative.
This setting is helpful when you need to comply with your business requirements and precisely
adjust the sentiment ranges. For example, narrowing the negative score range helps to identify
the most critical text-based content such as news feeds, emails, and postings on social media
- In the Records panel, click .
- Click the Advanced tab.
- In the Sentiment settings section, enter the minimum and maximum score to define the
score range for the neutral sentiment, or keep the default values
-0.25 and 0.25.