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Creating keyword-based topic detection models

Updated on May 17, 2024

Efficiently connect your customers with the right consultant without having to provide training data to the topic detection model. Instead, you can use a list of topic-specific keywords to train the model.

The topic detection model then scans the customer message in search of the specified keywords, and uses the results to assign the message to a corresponding topic, for example ActionUser Support.

Keyword-based topic detection acts as a substitute for, or supplement to, machine learning topic detection. For more information about the differences between topic detection model types, see Comparing keyword-based and machine learning topic detection.

Before you begin:
To create a keyword-based topic detection model, perform the following procedures:
  • Previous topic Comparing keyword-based and machine learning topic detection
  • Next topic Setting up a keyword-based topic detection model

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