Skip to main content


         This documentation site is for previous versions. Visit our new documentation site for current releases.      
 

Understanding the relationship between Pega 1:1 Operations Manager and revision management

Updated on May 17, 2024

If you use Pega Customer Decision Hub and your organization has adopted Next-Best-Action Designer, use Pega 1:1 Operations Manager to manage business-as-usual changes to Action and Treatment rules.

Pega 1:1 Operations Manager is a new module of Pega Customer Decision Hub. Use Pega 1:1 Operations Manager in conjunction with revision management to create and deploy new actions to production, as well as request updates to existing actions.

Pega 1:1 Operations Manager extends the standard revision management capabilities of Pega Customer Decision Hub by providing a simple process where a business-as-usual change request is triggered by a non-technical team member with the use of a transparent user interface. In this way, Pega 1:1 Operations Manager makes it possible to quickly record and process standard, high-volume change requests related to actions.

Pega 1:1 Operations Manager uses the same flows and activities as standard revision management. Because of that, it seamlessly integrates with revision management and complements normal revision management operations. For example, if a change request is withdrawn or rejected in Pega 1:1 Operations Manager, the status also changes in Revision Manager. If a revision is withdrawn or rejected in Revision Manager, the status change is reflected in Pega 1:1 Operations Manager.

For more information, see the Pega 1:1 Operations Manager User Guide on the Pega Customer Decision Hub product page.

Tip: All rules available in Pega 1:1 Operations Manager can also be managed by using the standard revision management process. However, using Pega 1:1 Operations Manager simplifies and streamlines business change management by empowering non-technical users, such as marketers, to submit change requests directly in a dedicated portal. Revision managers no longer need to be involved in submitting and processing simple, business-as-usual change requests.
  • Previous topic Understanding business change management, revision management, and pipeline automation
  • Next topic Application overlays

Have a question? Get answers now.

Visit the Support Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best.

Pega.com is not optimized for Internet Explorer. For the optimal experience, please use:

Close Deprecation Notice
Contact us