Uploading data for training and testing of the topic detection model
Upload sample records to train the model and to test whether the model assigns the topics correctly.
.csv, .xls,
or .xlsx file with training and testing data, for example, previous
customer messages that have assigned categories.- In the Source selection wizard step, click Choose file.
- Select a
.csv,.xls, or.xlsxfile with sample records for training and testing the model.Ensure that the file contains sample records with assigned categories. - Optional: To enable spellchecking, perform the following actions:
- Select the Use spell checking check box.
- To increase the accuracy of the model by correcting any spelling errors, expand the Select spell checker list, and then select a Spelling Checker Decision Data rule, if available.
Caution: Enabling spellchecking can significantly increase the model training time, depending on the size of the training sample. Spellchecking also has an impact on real-time performance of the model. - Click Next.
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