Creating keyword-based topic models
Efficiently connect your customers with the right consultant without having to provide training data to the topic model. Instead, you can use a list of topic-specific keywords to train the model.
The topic model then scans the customer message in search of the specified keywords, and uses the results to assign the message to a corresponding topic, for example, Action > User Support.
Keyword-based topic detection acts as a substitute for, or supplement to, machine learning topic detection. For more information about the differences between topic model types, see Comparing keyword-based and machine learning topic detection.
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