Efficiently connect your customers with the right consultant without having to
provide training data to the topic model. Instead, you can use a list of topic-specific
keywords to train the model.
The topic model then scans the customer message in search of the specified keywords, and uses
the results to assign the message to a corresponding topic, for example, Action
> User Support.
Keyword-based topic detection acts as a substitute for, or supplement to, machine learning
topic detection. For more information about the differences between topic model types, see
Comparing keyword-based and machine learning topic detection.
To create a keyword-based topic model, perform the following