Predict business events and customer behavior by creating predictions that
analyze the text that comes through your channels, such as email or chat, to predict the
topic or sentiment of the text.
The system creates a text prediction automatically for each new email or Pega Intelligent Virtual Assistant (IVA) channel that you add in App Studio. A
link to the text prediction is available in the channel configuration. For more
information, see Creating an Email channel
and Creating a Digital Messaging channel.
You can also create a text prediction manually in Prediction Studio,
and then add the text prediction to a conversational channel. To create a text
prediction in Prediction Studio, perform the following steps:
In the navigation pane of Prediction Studio, click Predictions.
In the header of the Predictions work area, click
In the Create a prediction window, select Text
analytics, and then click Next.
In the Prediction name field, enter a name to identify
In the Subject field, specify the subject of your
prediction by selecting one of the following options:
In the Save to channel list, select a channel to which
you want to add this prediction, for example, an email or chat channel.
In the Apply to field, select the class for the
prediction.Result: The Branch and Ruleset
fields are populated based on your selection of class. You can choose a
different branch and ruleset in the respective fields.
In the Languages list, select one or more languages of
the text that you want to analyze.