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Interaction History methods

Updated on May 17, 2024

You can use a rule-based API to associate known customer IDs with IDs that are generated by external interactions through different channels and devices or to separate them.

The following methods support the use of Interaction History in activities:

  • Previous topic Deleting the records from the FACT table in Db2 Database Software
  • Next topic Adding an association with a customer ID

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