Enable intent analysis in your application to automatically detect the intention of the person who produced a document, for example, an email or a chat message. Through intent analysis, you can better understand the needs of your customers, decrease churn, and more quickly react to customer issues.
- In the navigation panel, click .
- Open the Text Analyzer rule that you want to edit.
- On the Select Analysis tab, in the Intent section, select the Enable intent analysis check box.
- In the Intent model field, press the Down Arrow key and select
an intent analysis model.You can select the default pzDefaultIntentModel or your custom intent analysis model. For more information on creating intent analysis models, see the Prediction Studio.
- Click Save.