Configuring sentiment settings in text predictions
Define a sentiment score range to specify the type of sentiment feedback that you receive: positive, negative, or neutral.
You define neutral sentiment within the available score range ( -1 to 1 ). Sentiments with a higher score than the neutral range are positive, and sentiments with a lower score are negative. This setting is helpful when you need to comply with your business requirements and precisely adjust the sentiment ranges. For example, narrowing the negative score range helps to identify the most critical text-based content, such as emails and chat messages.
- Open the text prediction:
- In the navigation pane of App Studio, click Channels.
- In the Current channel interfaces section, click the icon that represents a channel for which you want to configure the text prediction.
- On the channel configuration page, click the Behavior tab, and then click Open text prediction.
- In the Prediction workspace, click the Settings tab.
- In the Sentiment settings section, enter a minimum and
maximum score to define the score range for the neutral sentiment, or keep the
default values -0.25 and
0.25.
Sentiment settings in a text prediction 
- Click Save.
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