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Default intent model

Updated on July 5, 2022

Text analyzers include a default pzDefaultIntentModel that provides a starting point for intent detection in your application. This model contains a set of sample intent types that you can detect in a piece of text.

For example, by determining the intent type of the sentence I'd like to buy flight tickets from London to Paris as purchase and extracting location entities, you can automatically create a case for booking a flight for the author of the sentence.

The following table lists intent types that can be detected by the default pzDefaultIntentModel intent detection model.

Intent typeExample
confirmation, yesThe problem has been resolved, thanks.
confirmation, noI do not want to be your customer anymore.
escalationThe manager has been notified of your issue.
greetingThanks & regards!
stallRequested your team to switch to that plan.
apologizeI am deeply sorry for your inconvenience.
compareTheir offer is clearly better than yours.
complainI am tired of waiting for you to resolve this simple issue!
praiseBest customer support I've ever received.
objectiveA bank is a place that looks after people’s money for them and keeps it safe.
quitSwitching my provider.
enquireAny new offers?
purchaseYesterday, I bought a brand new laptop from uPlusTelco.
sellLater I realized that snapdeal was selling at hardly 3k.
wishI just wanted to upgrade my phone.

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