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Event time is not provided

Updated on July 5, 2022

During the processing of a data flow work item that contains an event strategy, the following error is displayed: Error during parsing time property. The time property is null. The property which was defined as a time provider is: TIME.


This error occurs when all of the following conditions apply:

  • The Event timestamp property of the Real-Time Data shape is configured to use the event time instead of the system time.
  • The incoming event JSON record does not contain a string that corresponds to the Field and Date format properties that are configured for the event time, as shown in the following example:
    Configuring the event time stamp as event time
    Event time is selected as the timestamp. The Field and Date format properties are defined.


  1. Perform one of the following actions to eliminate this error:
    • In the Real-Time Data shape, select System time as the time stamp provider for your events.
    • Configure the data set that is the source of your events to insert the time in the event records.
    For example: {"MSISDN" : "2","TIME":"20150218T095240.043 GMT", "ID":"2"}
    Note: The name and format of the event time stamp property in the event records must correspond to the Field and Date format properties that are defined in the Real-Time Data shape in the event strategy.

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