Improving customer experience by creating next-best-actions
When your offers, business rules, and data sources for your decision framework are ready, gather all that data in decision and response strategies.
Strategies define the decision that is delivered to an application. The decision is personalized and managed by the strategy to reflect the interest, risk, and eligibility of an individual customer in the context of the current business priorities and objectives. The result of a strategy is a page (clipboard or virtual list) that contains the results of the components that make up its output definition.
- Propositions
Propositions are product offers that you present to your customers to achieve your business goals. Propositions can be tangible products like cars or mobile devices, or less tangible like downloadable music or mobile apps. You can view the existing propositions and create new ones on the Proposition management landing page.
- About Strategy rules
Strategies define the decision that is delivered to an application. The decision is personalized and managed by the strategy to reflect the interest, risk, and eligibility of an individual customer in the context of the current business priorities and objectives. The result of a strategy is a page (clipboard or virtual list) that contains the results of the components that make up its output definition.
- Configuring business rules
Define a set of business rules to manage the execution of your decision strategies.
- Test run labels
When you complete a test run on the selected strategy, a label displaying the test result appears at the top of each shape in that strategy.
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