Default dimension properties in Pega 7.2 to 7.3
Historical information captured in interaction results is based on dimensions. Dimension properties have a limited list of unique values. For this reason, a dimension such as location should not contain geographical locations because they would cause an excessive number of records to be inserted into the table.
Default dimension properties are one type of Interaction History property that are part of the Interaction History data model. For more information, see Interaction History data model in Pega 7.2 to 7.3.
The following properties are part of Interaction History dimensions.
| Dimension | Property | Type | Description |
|---|---|---|---|
| Action | pyIssue | Identifier | The issue to which the proposition belongs. It is the ultimate purpose of the proposition (for example: Sales, Retention, Service). Together with pyGroup and pyName, it uniquely identifies the proposition. |
| pyGroup | Identifier | The group to which the proposition belongs (for example: Phones, Discounts, Tariffs). Together with pyIssue and pyName, it uniquely identifies the proposition. | |
pyName | Identifier | The name of the proposition. Together with pyIssue and pyGroup, it uniquely identifies the proposition. | |
| Application | pyApplication | Identifier | The application that runs the interaction. |
| pyInteraction | Identifier | The Interaction rule instance. | |
| pyStrategy | Identifier | The Strategy rule instance. | |
| pyComponent | Identifier | The strategy component. | |
pyApplicationVersion | Text | The version of the application that runs the interaction. | |
| Channel | pyChannel | Identifier | The channel that is used in the interaction (for example: web, call center). |
pyDirection | Identifier | The direction that is used in the interaction (for example: inbound, outbound). | |
| Context | No default properties. This dimension can be extended according to the requirements. | ||
| Operator | pyOrganization | Identifier | The organization to which the operator belongs. |
| pyDivision | Identifier | The division to which the operator belongs. | |
| pyUnit | Identifier | The unit to which the operator belongs. | |
pyOperator | Identifier | The person who handled the interaction. The default is the Operator ID. | |
| Outcome | pyOutcome | Identifier | Contains the result of the interaction (for example: accepted, rejected). |
| Customer | No default properties. This dimension can be extended according to the requirements. | ||
| Location | No default properties. This dimension can be extended according to the requirements. Do not use this dimension to store geographic coordinates, because they might cause more rows to be inserted than the table can contain. The location should be generic enough to contain a limited set of values. If you require geographic coordinates, or more detailed location information, use the pyLongitude and pyLatitude properties of the Data-Decision-IH-Fact class, or extend the fact table to suit the need for capturing detailed location information. | ||