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Agent-state requests sent from the desktop

Updated on October 6, 2021

To enable Pega Call to invoke the send request to the CTI Server, copy the following functions from the OpenCTI interface JavaScript file and implement it in your implementation layer.

The OpenCTI developer must translate the Pega Call supported agent-state codes to the equivalent agentstate codes that are supported by the CTI Server.

If there is an error in the request, handle it as explained in Handling errors.

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