The login function
This function is used to log an agent in to the Automatic Call Distributor (ACD). Once the agent is logged in to the ACD, the agent receives calls from the queue and can set their agent state to either the Ready or Not Ready state.
When the login request is successful, a snapshot event must be generated by the OpenCTI developer and moved to the Pega Call layer by using the Event callback function that is received as a parameter for the login function. The snapshot event is used to synchronize Pega Call's state with the CTI platform for an extension.
If there is an error in the request, handle it as explained in Handling errors.
This function uses the following parameters:
Parameters of the login function
| Parameter | Description |
|---|---|
| agentID | The agent ID on the Automatic Call Distributor (ACD). This is a required parameter and it is populated during the login request. You can save this parameter in a property that is available throughout a session. |
| agentPwd | The password for the agent on the ACD or queue. This is a required parameter and it is populated during the login request. |
| extension | Specifies the device number of the device that the agent logs in to. You can configure the agents to log in and log out of a specific extension. If this property is left blank, then the agent is logged into the extension specified by the CTI server or Automatic Call Distributor (ACD). This is an optional property. You can save this parameter in a property that is available throughout a session. |
| linkDefinition | The CTI link definition that is configured. You can save this parameter in a property that is available throughout a session. |
| options | The parameter that holds optional properties that are implementation specific. |
| success | The call back function that is invoked on success. |
| failure | The call back function that is invoked on failure. |
| fowardEvent | The invoked call back function that is used to pass the event into the Pega Call OpenCTI framework to update the CTI toolbar. |
To send a login request to the CTI server, copy the function from the interface file and implement it.
Previous topic Agent-state requests sent from the desktop Next topic The logout function