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Roles and users

Updated on July 1, 2022

MediaCo supports the following users:

User NameUser IDUser PasswordSupported ModeDescription
Administrator or admin

admin@mediaco

pega

Both
  • Creates service request
  • Requests discount (Portal)
  • Applies discount (Portal)
  • Resolves service request (Portal)
  • Administrative functions (Portal)
Application authorauthor@mediacopegaBoth

Edits or updates the MediaCo application.

Customercustomer@mediacopegaEmbedded onlyCreates service request
Managermanager@mediacopegaBoth
  • Creates service request
  • Applies discount (Portal)
Representative or reprep@mediacopegaBoth
  • Creates service request
  • Requests discount (Portal)
Technical or techtech@mediacopegaBoth
  • Creates service request
  • Updates connection status (Portal)

Some users, such as the Customer, work well only in the Embedded mode. For more information about the operations that users can perform, see Supported operations.

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