Skip to main content

         This documentation site is for previous versions. Visit our new documentation site for current releases.      

Roles and users

Updated on July 1, 2022

MediaCo supports the following users:

User NameUser IDUser PasswordSupported ModeDescription
Administrator or admin



  • Creates service request
  • Requests discount (Portal)
  • Applies discount (Portal)
  • Resolves service request (Portal)
  • Administrative functions (Portal)
Application authorauthor@mediacopegaBoth

Edits or updates the MediaCo application.

Customercustomer@mediacopegaEmbedded onlyCreates service request
  • Creates service request
  • Applies discount (Portal)
Representative or reprep@mediacopegaBoth
  • Creates service request
  • Requests discount (Portal)
Technical or techtech@mediacopegaBoth
  • Creates service request
  • Updates connection status (Portal)

Some users, such as the Customer, work well only in the Embedded mode. For more information about the operations that users can perform, see Supported operations.

Have a question? Get answers now.

Visit the Support Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best. is not optimized for Internet Explorer. For the optimal experience, please use:

Close Deprecation Notice
Contact us