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Extending DCR for a new implementation
Dynamic Class Referencing (DCR) is available in the Pega Customer Service horizontal layer using Data Pages. You can extend DCR to implement the approach in a new application.
Create an application before you extend DCR for a new implementation layer. Use Application Express to build a new application on top of the CS-Horizontal. When Application Express runs on a customer service application, the pyDefault data transform is copied to the newly created application ruleset. The Application Express updates the following settings to your new application.
Field | By default |
---|---|
ServiceItemClassGroup | "PegaCA-Work" |
SiteSpecificClassGroup | "PegaCA-Work" |
InteractionClassGroup | "PegaCA-Work-Interaction" |
InboundInteractionClass | "PegaCA-Work-Interaction-InCorr" |
InteractionChatClass | "PegaCA-Work-Interaction-Chat" |
ResearchInteractionClass | "PegaCA-Work-Interaction-Research" |
ChildInteractionClass | "PegaCA-Work-Interaction-Sub" |
To update other settings, open the pyDefault data transform of the specialized application layer and update the required properties.
To extend DCR for a new implementation, do the following steps:
- Click to update the application settings.
- Click to configure application-specific properties in the data transform.
- Click