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Frequently asked questions for Workforce Intelligence

Updated on September 24, 2020

This article presents the answers to questions that are commonly asked about Pega Workforce Intelligence from an Administration and Support perspective.

If you cannot find the answer to your question in these articles, go to the Pega Community Support Forum.

How can I change my Workforce Intelligence password?

See Workforce Intelligence passwords for password requirements and instructions on how to change your password.

How do I capture and report Workforce Intelligence portal errors?

See Capturing Workforce Intelligence portal errors for instructions on how to capture an error and report it to Pega Support.

I am experiencing issues with Workforce Intelligence. How can I troubleshoot the issue?

If you are experiencing problems with Pega Workforce Intelligence, try the troubleshooting tasks outlined in Checking Runtime connectivity. By completing these tasks first, you can provide important information to Pega Support if the tasks do not resolve your issue.

Workforce Intelligence is not collecting data from a data collector’s computer. How can I troubleshoot this issue?

If Workforce Intelligence is not collecting and analyzing data from a data collector's computer, review the common causes and potential fixes in Resolving data capture issues.

What is the maximum size of the EventCache.db file?

The maximum size of EventCache.db is 20 MB. This file can store 2 to 3 days of data depending on the agent's desktop activity. 

What is the recommended screen resolution for Workforce Intelligence?

The recommended screen resolution for Workforce Intelligence is 1024 x 768.

How do I request a new API client secret?

See Rotating the Workforce Intelligence API client secret for instructions on how to request a new API client secret.

How do Runtime and Workforce Intelligence work together?

See How Pega Robot Runtime and Pega Workforce Intelligence work together for a summary of how Pega Robot Runtime works with Workforce Intelligence after everything is configured and enabled.

How can I tell which version of Runtime I have?

See Verifying which version of Runtime is running. This information is especially useful if you are preparing to contact Pega Support.

How long does it take Runtime to include new client configuration changes made in the portal?

Changes will be reflected when Runtime is restarted. 







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