Summary

The WorkManager portal contains a Process dashboard that provides four interactive charts you can use to monitor your work group. By default, when data is updated, it is cached for 53 minutes before the report is repopulated.

This delay is controlled by a timeout setting in the standard HTML rule named Data-Gadget.IChartsDashboard. Caching of report data is designed to limit database calls and improve performance. 

Caution: Increasing the refresh rate (smaller timeout values) means that a report runs more frequently and can affect performance..

Suggested Approach

To alter the refresh rate for a report, modify its default timeout value of 3200 (seconds) as shown in the form image below.

To set the refresh rate to real time, delete the timeout setting entirely. (This is not recommended as it will incur the greatest performance cost).