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My Support Portal User Profile

Updated on September 30, 2022


This content applies to On-premises, Client-managed cloud and Pega Cloud environments

You can  view your assigned user roles via the Profile menu option on the My Support Portal (MSP) home page.


My Support Portal Profile Menu
My Support Portal Profile Menu


Select Profile from the (username) menu.

If you are affiliated to more than one account a pop up box is presented prompting you to select the account required.

Start typing the Account Name or Account ID and select the relevant account from those displayed:

Account pop-up
Account pop-up

Once the relevant account is selected your role(s) for the selected account are displayed:

MSP Role affiliation
MSP Role affiliation

 The information in this box is read only.

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