Pega Community
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This content applies to On-premises, Client-managed cloud and Pega Cloud environments
Pega Community is your gateway to documentation, training, support, components and language packs, partner programs, and client programs.
Registering and logging in to Pega sites
Pega Documentation
Videos
Resolved Issues
Support Articles
Support Documents
Keeping current with Pega
Additional keys to support self-service
Registering and logging in to Pega sites
To use any Pega site, you must first register on the site's home page.
To register, click the button that is displayed at the bottom of the page.
If you have registered but are not logged in, click the button that displays at the bottom of the page.
On any Pega site, click the Get Started tab to learn what is available and how to navigate the Pega site.
Pega Documentation
Pega Documentation is a library of guides and articles about Pega products and services.
You can browse Pega Documentation by Product, Capability, and Pega Cloud Services to find product landing pages, deployment guides, and articles.
Videos
Browse or search the Video Library to find videos classified as TechTalk, Product How-To, and What’s New.
Videos are fully searchable by keyword and filters.
In the Video Library, scroll to the Search field and enter a keyword string.
For the found videos listed in the Search results page, you can filter them by Product, Capability, Role, and Series (video type).
Troubleshooting videos
Troubleshooting videos are short, easy-to-understand recordings that are available in the Pega Support Center. These videos are created by Pega support engineers to resolve commonly occurring issues or provide answers to questions that you might have about the Pega Platform.
From the Pega Community main menu, hover your mouse pointer over to see the menu. Click to display the library of videos created by support engineers.
Resolved Issues
The Resolved Issues page lists the fixes for Pega defects (bugs) reported by you and other Pega clients. Resolved Issues are documented for all levels of Pega Platform releases: major releases, minor releases, and patch releases.
You can search for or browse the Pega Community to find the Resolved Issues page.
From the Pega Community main menu, hover your mouse pointer over to see the menu. Click Resolved Issues.
Client-reported issues
A Resolved Issue presents a concise and informative summary of a Pega defect (bug) that you or other Pega clients have reported and the changes that have been made to address the bug, that is, the bug fix.
The Resolved Issues represent the only documentation specifically and directly for client-reported issues that are confirmed as defects and fixed in a particular release. If your support case reports an issue that you are having using a Pega product or service, an Incident (INC) is opened and triaged. If your INC identifies a Pega defect, a BUG report is generated from your INC and tracked for resolution in the Pega-internal implementation of Agile Studio. While the bug triage and fix development is in process for the targeted Pega Platform release, your support case (INC) is closed with the Resolution note, Will be fixed in upcoming patch. You and other clients can then view the Resolved Issues to find the resolved bug, the bug fix.
As a Pega client, you can view Resolved Issues both as a searchable web site and as a downloaded PDF that contains all of the Resolved Issues for a particular release.
If the Resolved Issues for the release you need to check are still documented on Pega Documentation, see Pega Platform Patch Releases Resolved Issues Download.
If the Resolved Issues for the release you need to check are in the Pega Support Center, scroll to the bottom of the specific Resolved Issues Support Document to see and open the File Attachment for the PDF.
Finding your Resolved Issues
If you know the ID of your support case (an older SR or a newer INC), you can search the Resolved Issues on that ID.
You can also browse the resolved issues by filtering on Platform Version or Capability, or both. Browsing by these filters lets you see what is included in a Pega Platform release (a major release, a minor release, or a patch release) before updating your Pega deployment.
You can also perform keyword searches to confirm that a hotfix you received has been delivered in a later Pega Platform release.
Pega support teams also use Resolved Issues when they post Pulses in your support cases to inform you if an issue that you are reporting has already been fixed. When this happens, the Pega support team encourages you to update to a major or minor release or to apply the latest patch release.
Support Articles
Effective 01 December 2021, Support Articles will not be generated from individual support cases reported for a specific product and version. Solutions to client cases will continue to be assessed and aggregated for publication as Support Documents.
Formerly published Support Articles will be available on Pega Community's Archive page.
Support Documents
Support Documents of various types are found on the Pega Support Center including Troubleshooting Support Documents.
For more information, see Finding Support Doc subtypes using search facets for permalinks.
Keeping current with Pega
Keeping current with Pega is a critical resource for all users of Pega products and services. It contains all the articles that you need for updating your Pega products and services, for both on-premises environments and cloud environments.
Pegasystems strongly encourages you to stay current on the latest release of Pega products and services because important security and reliability improvements are delivered with each new release. Understand the Pega software maintenance and extended support policy.
Update and patch your Pega deployment with ease by using the Update wizard provided on Stay current with Pega.
Read the articles in Applying hotfixes; they contains everything you need to know about hotfixes.
Take advantage of the Pega Support Center's documentation roadmaps in the Support Document collection Installation and Update Information for Pega Products.
Additional keys to support self-service
Besides Keeping current with Pega and Support Documents, explore other key content for support self-service:
[email protected] Client Handbook
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