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Pega Community

Suggest edit Updated on November 25, 2022

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This content applies to On-premises, Client-managed cloud and Pega Cloud environments

Pega Community is your gateway to documentation, training, support, components and language packs, partner programs, and client programs. 

Registering and logging in to Pega Community
Pega knowledgebase
Videos
Resolved Issues
Support Articles
Troubleshooting articles
Keeping current with Pega
Exploring Pega Community content

Registering and logging in to Pega Community

Note: Pega Community and its companion sites (Pega Support Center, My Pega, Pega Academy, and other sites) require you to be a registered user and to be logged in before you can use the sites. All these Pega sites use single sign-on (SSO). Therefore, registering and logging in to one site lets you use the other sites. 

To use Pega Community, you must first register on the Pega Community home page.

To register, click the Join Now button that is displayed at the bottom of the page.

If you have registered but are not logged in, click theLog In button that displays at the bottom of the page.

Click Join Now or Log In to use Pega Community as an authenticated user.
The Join Now and Log In buttons for Pega Community

On the Pega Community page, click the Get Started tab to start your journey with Pega.
 

The Get Started tab on Pega Community shows the different features and content for you to explore.
The Get Started menu of the Pega Community site
 

Pega knowledgebase

The Pega Documentation (navigation: Pega Community > Documentation) is an online library of guides, articles, and videos about Pega products and services. 

You can browse the Knowledgebase by Product, Capability, and Pega Cloud Services to find product landing pages, deployment guides, knowledgebase articles, and videos.

Videos

Browse or search the Video Library to find several types of videos: TechTalkWhat’s New, Product How-To, and Troubleshooting.

Videos are fully searchable by keyword and filters.
In the Video Library, scroll to the Search field and enter a keyword string.
For the found videos listed in the Search results page, you can filter them by Product, Capability, Role, and Series (such as the Troubleshooting series of videos).
 

Troubleshooting videos

Troubleshooting videos are short, easy-to-understand recordings. These videos are created by Pega support engineers to resolve commonly occurring issues or provide answers to questions you might have about the Pega Platform.

From the Pega Community main menu, hover your mouse pointer over Support to see the Get Help menu. Click Watch Troubleshooting videos to display the library of videos created by support engineers.

From the Pega Community Support menu, go to Get Help to click Watch Troubleshooting videos.
Navigation path to the library of troubleshooting videos created by the support team

Other videos

In the What’s New video library, get high-level overviews and demonstrations of the latest Pega Product features.

In the TechTalk video library, watch and listen to Pega experts discuss special topics of interest.

In the  Product How-To video library, watch demos of how to perform specific tasks in the Pega Platform. 

Resolved Issues

The Resolved Issues page lists the fixes for Pega defects (bugs) reported by you and other Pega clients. Resolved Issues are documented for all levels of Pega Platform releases: major releases, minor releases, and patch releases.

You can search for or browse the Pega Community to find the Resolved Issues page.

From the Pega Community main menu, hover your mouse pointer over Documentation to see the Documentation Resources menu. Click Platform Release Notes. On the Published Release Notes page, click See Platform Resolved Issues.

From the Pega Community Documentation menu, go to Documentation Resources to click Platform Release Notes to see the link to the Resolved Issues page.
Navigation path to the Platform Resolved Issues

Alternatively, you can hover your mouse pointer over Documentation to see the Products menu and All Products > Pega Platform. On the Pega Platform product page, click the icon for Resolved Issues.

From the Pega Community Documentation menu, go to Documentation and the Pega Platform product page to see the icon for Resolved Issues.
Navigation path from Pega Platform products page to Resolved Issues icon

Client-reported issues

A Resolved Issue presents a concise and informative summary of a Pega defect (bug) that you or other Pega clients have reported and the changes that have been made to address the bug, that is, the bug fix.

The Resolved Issues represent the only documentation specifically and directly for client-reported issues that are confirmed as defects and fixed in a particular release. If your support case reports an issue that you are having using a Pega product or service, an Incident (INC) is opened and triaged. If your INC identifies a Pega defect, a BUG report is generated from your INC and tracked for resolution in the Pega-internal implementation of Agile Studio. While the bug triage and fix development is in process for the targeted Pega Platform release, your support case (INC) is closed with the Resolution note, Will be fixed in upcoming patch. You and other clients can then view the Resolved Issues to find the resolved bug, the bug fix.

As a Pega client, you can view Resolved Issues both as a searchable web site and as a downloaded PDF that contains all of the Resolved Issues for a particular release. For more information, see Pega Platform Patch Releases Resolved Issues Download.

Finding your Resolved Issues

If you know the ID of your support case (an older SR or a newer INC), you can search the Resolved Issues on that ID.

You can also browse the resolved issues by filtering on Platform Version or Capability, or both. Browsing by these filters lets you see what is included in a Pega Platform release (a major release, a minor release, or a patch release) before updating your Pega deployment.

You can also perform keyword searches to confirm that a hotfix you received has been delivered in a later Pega Platform release.

Pega support teams also use Resolved Issues when they post Pulses in your support cases to inform you if an issue that you are reporting has already been fixed. When this happens, the Pega support team encourages you to update to a major or minor release or to apply the latest patch release.

Support Articles

Effective 01 December 2021, Support Articles will not be generated from individual support cases reported for a specific product and version. Solutions to client cases will continue to be assessed and aggregated for publication as Troubleshooting articles

Formerly published Support Articles will be available on Pega Community's Archive page.

Troubleshooting articles

Troubleshooting articles are found on the Documentation tab of Pega Community search results.

Type the keywords "Pega Services Troubleshooting" into the Search field.
Finding the collection of Troubleshooting articles in Pega Documentation

Troubleshooting articles provide in-depth explanations and solutions for using Pega products. These articles are developed from support cases resolved by the support team. They are collected in Pega Services Troubleshooting. Explore this collection  to see what is available.  Alternatively, search the Pega Community using a keyword string Pega Platform Troubleshooting or a string that starts with Troubleshooting. Notice that the default tab on the search results page is Documentation. If needed, filter the search results by selecting the following values for the search facets:

  • Content Type = Article
  • Product = Pega Platform and <choose a Version>
  • Capability = <choose one or more Pega Platform Capabilities: One capability yields more focused results.>

Troubleshooting articles are archived when other Documentation is archived periodically.

When you search for any type of knowledgebase article, watch for the Search Archives link.

Keeping current with Pega

Keeping current with Pega is a critical resource for all users of Pega products and services. It contains all the articles that you need for updating your Pega products and services, for both on-premises environments and cloud environments.

Pegasystems strongly encourages you to stay current on the latest release of Pega products and services because important security and reliability improvements are delivered with each new release. To learn about the path you can take, read Pega software maintenance and extended support policy.

Update and patch your Pega deployment with ease by using the form provided on Stay current with Pega.

Explore this collection of articles, including the Appendix, which contains everything you need to know about Applying hotfixes.

Exploring Pega Community content

Besides Keeping current with Pega and Pega Services Troubleshooting, explore other key content for support self-service:

My Support Portal: New Design, Streamlined Features

Pega Platform Documentation

Pega Cloud Services 

 

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