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Pega Community

Updated on March 1, 2023


This content applies to On-premises, Client-managed cloud and Pega Cloud environments

Pega Community is your gateway to documentation, training, support, components and language packs, partner programs, and client programs. 

Registering and logging in to Pega sites
Pega Documentation
Resolved Issues
Support Articles
Support Documents
Keeping current with Pega
Additional keys to support self-service

Registering and logging in to Pega sites

Note: Pega Community and its companion sites (Pega Documentation, Pega Support Center, My Pega, Pega Academy, and other sites) require you to be a registered user and to be logged in before you can use the sites. All these Pega sites use single sign-on (SSO). Therefore, registering and logging in to one site lets you use the other sites. 

To use any Pega site, you must first register on the site's home page.

To register, click the Join Now button that is displayed at the bottom of the page.

If you have registered but are not logged in, click the Log In button that displays at the bottom of the page.

Click Join Now or Log In to use Pega Community as an authenticated user.
The Join Now and Log In buttons for Pega sites

On any Pega site, click the Get Started tab to learn what is available and how to navigate the Pega site.

The Get Started tab on Pega Community shows the different features and content for you to explore.
The Get Started menu of the Pega Community site

Pega Documentation

Pega Documentation is a library of guides and articles about Pega products and services. 

You can browse Pega Documentation by Product, Capability, and Pega Cloud Services to find product landing pages, deployment guides, and articles.


Browse or search the Video Library to find videos classified as TechTalkProduct How-To, and What’s New.

Videos are fully searchable by keyword and filters.
In the Video Library, scroll to the Search field and enter a keyword string.
For the found videos listed in the Search results page, you can filter them by Product, Capability, Role, and Series (video type).

Troubleshooting videos

Troubleshooting videos are short, easy-to-understand recordings that are available in the Pega Support Center. These videos are created by Pega support engineers to resolve commonly occurring issues or provide answers to questions that you might have about the Pega Platform.

From the Pega Community main menu, hover your mouse pointer over Support to see the Get Support menu. Click Watch Troubleshooting videos to display the library of videos created by support engineers.

From the Pega Community Support menu, go to Get Help to click Watch Troubleshooting videos
Navigation path to the library of troubleshooting videos created by the support team


Resolved Issues

The Resolved Issues page lists the fixes for Pega defects (bugs) reported by you and other Pega clients. Resolved Issues are documented for all levels of Pega Platform releases: major releases, minor releases, and patch releases.

You can search for or browse the Pega Community to find the Resolved Issues page.

From the Pega Community main menu, hover your mouse pointer over Documentation to see the Browse Documentation menu. Click Resolved Issues.


From the Pega Community main menu, hover your mouse pointer over Documentation to see the Browse Documentation menu. Click Resolved Issues
Navigation path to the Platform Resolved Issues


Attention: Beginning with Pega Platform™ version  8.7.4, Resolved Issues are being moved to the Pega Support Center.



Client-reported issues

A Resolved Issue presents a concise and informative summary of a Pega defect (bug) that you or other Pega clients have reported and the changes that have been made to address the bug, that is, the bug fix.

The Resolved Issues represent the only documentation specifically and directly for client-reported issues that are confirmed as defects and fixed in a particular release. If your support case reports an issue that you are having using a Pega product or service, an Incident (INC) is opened and triaged. If your INC identifies a Pega defect, a BUG report is generated from your INC and tracked for resolution in the Pega-internal implementation of Agile Studio. While the bug triage and fix development is in process for the targeted Pega Platform release, your support case (INC) is closed with the Resolution note, Will be fixed in upcoming patch. You and other clients can then view the Resolved Issues to find the resolved bug, the bug fix.

As a Pega client, you can view Resolved Issues both as a searchable web site and as a downloaded PDF that contains all of the Resolved Issues for a particular release.

If the Resolved Issues for the release you need to check are still documented on Pega Documentation, see Pega Platform Patch Releases Resolved Issues Download.
If the Resolved Issues for the release you need to check are in the Pega Support Center, scroll to the bottom of the specific Resolved Issues Support Document to see and open the File Attachment for the PDF.

Finding your Resolved Issues

If you know the ID of your support case (an older SR or a newer INC), you can search the Resolved Issues on that ID.

You can also browse the resolved issues by filtering on Platform Version or Capability, or both. Browsing by these filters lets you see what is included in a Pega Platform release (a major release, a minor release, or a patch release) before updating your Pega deployment.

You can also perform keyword searches to confirm that a hotfix you received has been delivered in a later Pega Platform release.

Pega support teams also use Resolved Issues when they post Pulses in your support cases to inform you if an issue that you are reporting has already been fixed. When this happens, the Pega support team encourages you to update to a major or minor release or to apply the latest patch release.

Support Articles

Effective 01 December 2021, Support Articles will not be generated from individual support cases reported for a specific product and version. Solutions to client cases will continue to be assessed and aggregated for publication as Support Documents

Formerly published Support Articles will be available on Pega Community's Archive page.

Support Documents

Support Documents of various types are found on the Pega Support Center including Troubleshooting Support Documents.

For more information, see Finding Support Doc subtypes using search facets for permalinks.

Keeping current with Pega

Keeping current with Pega is a critical resource for all users of Pega products and services. It contains all the articles that you need for updating your Pega products and services, for both on-premises environments and cloud environments.

Pegasystems strongly encourages you to stay current on the latest release of Pega products and services because important security and reliability improvements are delivered with each new release. Understand the Pega software maintenance and extended support policy.

Update and patch your Pega deployment with ease by using the Update wizard provided on Stay current with Pega.

Read the articles in Applying hotfixes; they contains everything you need to know about hotfixes.

Take advantage of the Pega Support Center's documentation roadmaps in the Support Document collection Installation and Update Information for Pega Products.

Additional keys to support self-service

Besides Keeping current with Pega and Support Documents, explore other key content for support self-service:

[email protected] Client Handbook

How to Get Support

My Support Portal FAQs

Pega Documentation

Pega Cloud Services 


Have a question? Get answers now.

Visit the Support Center to ask questions, engage in discussions, share ideas, and help others.

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