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Pega Support Center

Suggest edit Updated on July 19, 2022

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This content applies to On-premises, Client-managed cloud and Pega Cloud environments

Before you begin: Use Pega Community resources to resolve your issue or answer your question.

After you have consulted the guides, articles, and videos on Pega Community, the Pega Support Center (PSC) is the go-to place where you can connect with other Pega users and Pega experts in asking questions, starting discussions, sharing ideas, and browsing support docs to improve Pega products and services.

Ensure that you are logged in to the PSC. If you have already logged in to Pega Community or Pega Academy, you will be logged in to the PSC because Pega uses single sign-on for registered users of its web sites.

Use the Search bar on the PSC to search for existing questions, discussions, and support docs. Refine your search by selecting one of the filter check boxes: Questions, Discussion, or Support Docs.

Read the latest Announcements from the carousel banner that displays under the Search bar and the Search filters.

In the Ask a Question tab of the PSC, you can ask questions. You can also help others find answers to their questions by adding replies.

In the Start a Discussion tab of the PSC, you can start discussions or reply to discussions to share knowledge and Pega best practices. You can also add ideas or reply to ideas to help improve Pega products and services, including documentation.

For each question, discussion, or idea that you post, practice the following good habits:

  • Classify your post by selecting a type: Product, Pega Academy, General, and Update.
  • Select the appropriate tags from the taxonomy list to further classify your post with metadata for Search Engine Optimization (SEO).
  • Call upon Pega experts, other users, or colleagues by using @mention to draw them to your post.

To avoid duplicating a post, see the list of Recent Activity.

Check out other information that is available on the PSC:

  • Member Spotlight
  • Ask the Expert sessions 
  • Additional Resources for working effectively with the PSC
  • Contact a Moderator, the button that lets you communicate directly with a PSC Moderator
  • Pega Events
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