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Phone Call Security

Updated on November 28, 2022

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This content applies to On-premises, Client-managed cloud and Pega Cloud environments

Pega continually works to implement security controls to protect your data. As such we have expanded controls for clients calling into our Support center.

Callers enquiring about a specific incident or requesting client specific information will be required to go through a 2-step verification process.

  • Step 1: Identification – We will check your account affiliation.
  • Step 2: Authentication – We will verify that the phone number you are calling from matches the number we have in our records.

Only verified My Support Portal users will be able to interact with the support team.

To avoid disappointment please ensure that your account affiliation and personal profile information is up to date.

 

Account Administrators:

Please review the user affiliations for your account and ensure that you have the right resources assigned. To fulfill this responsibility, you first need to understand the Support user roles. Then you need to understand how to Manage support contacts.

 

All other My Support portal users:

Please check your profile in My Pega to ensure that you have the correct phone number listed.

My Profile option on the MyPega.com menu
My Profile option on the My.Pega.com menu

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