Pega offers a variety of resources for support self-service. Knowing what they are and when to use them is important for your success.
First stop: The Pega Documentation is your first stop for support self-service. Its knowledgebase of authorized articles should help you resolve your problems and answer your questions about using Pega products.
Second stop: If the Pega Documentation content does not help you resolve your issue or answer your question, the Pega Support Center is your second stop.
- Find Support Documents for troubleshooting and how-to information about products. See Finding Support Doc subtypes using search facets for permalinks.
- Find Questions and Discussions from Pega users that match yours and get the answer.
Reply to a post to vet it or offer your scenario.
Post your own question or discussion.
Pega product and support teams responding to questions and discussions will advise you if you need to submit a support case to My Support Portal.
To learn more about the features of these and other support resources, read the following articles: