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Support self-service offerings

Updated on November 28, 2022

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This content applies to On-premises, Client-managed cloud and Pega Cloud environments

Pega offers a variety of resources for support self-service. Knowing what they are and when to use them is important for your success.

First stop: The Pega Documentation is your first stop for support self-service. Its knowledgebase of authorized articles should help you resolve your problems and answer your questions about using Pega products.

Second stop: If the Pega Documentation content does not help you resolve your issue or answer your question, the Pega Support Center is your second stop.

  • Find Support Documents for troubleshooting and how-to information about products. See Finding Support Doc subtypes using search facets for permalinks.
  • Find Questions and Discussions from Pega users that match yours and get the answer.
    Reply to a post to vet it or offer your scenario.
    Post your own question or discussion.
    Pega product and support teams responding to questions and discussions will advise you if you need to submit a support case to My Support Portal.

Third stop: My Support Portal or My Pega Cloud is your third stop when the content and resources of Pega Community and Pega Support Center do not help you resolve your issue or answer your question.

Important: For a Severity 1 Incident (INC), you must call the support team.

To learn more about the features of these and other support resources, read the following articles:

Pega Hotfix Catalog

Pega Community

Pega Support Center

Pega Support resources and processes

My Support Portal FAQs
 

Have a question? Get answers now.

Visit the Support Center to ask questions, engage in discussions, share ideas, and help others.

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