When should I engage with a support team?
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This content applies to On-premises, Client-managed cloud and Pega Cloud environments
Pega support teams are expert in Pega products and services, their operating environments, and the third-party products upon which Pega products and services are built.
As a Pega client, you can engage with a support team under a variety of scenarios for your product issues:
- Product or service issue
- Functionality problem
- Environment or configuration issue
- Unexpected changes in performance
- Planned update or production go–live
- Other issues or events that result in significant business impact
As a Pega client, you can engage with a support team under a variety of scenarios for your Pega cloud environments:
- Incidents
- Outages
- Security and compliance needs
- Pega Cloud Service Requests and Change Requests
- Provisioning Requests
- Network Configuration Changes
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