Import Interaction History data file for Business Intelligence reporting
Accessing Interaction History data is necessary to do reporting in external tools, in order to create insight that spans beyond the Pega application scope.
| Task ID | Task-060304 |
|---|---|
| Primary role | Enterprise Architect - customer resource |
| Secondary role | N/A |
| Tertiary role | N/A |
After the Interaction History data is exported out of Pega Marketing, for example, as a CSV file, the customer Enterprise Architect can import the Interaction History data into an external reporting tool.