Symptom

 When you access Process Commander with Intenet Explorer V6, the AJAX facilities use a custom server request timeout. 

Functionality differs between IE 6 and IE 7; when accessing Process Commander from Internet Explorer v7, a number of facilities use the IE server request timeout, including:

• SmartPrompt
• the Find functionality on the Developer portal
• the Work Close functionality on both the User and Developer portals

and the browser appears to hang with no server response for a longer time.

Solution

The Process Commander server request timeout is generally 20 to 40 seconds, and generates a “Server Busy” or other facility-specific message when the timeout period expires, so the user has the choice of trying again.

The IE 7 timeout is 2 to 5 minutes, which is long enough that the user may decide that the system has hung, and will close and restart the browser session instead of being able to retry the request.

Article originally written 11/1/2006.