By default, all the notification definitions in an application are classified into the following categories:

• General - These notifications are triggered when case-independent events occur, such as a user following another user. Pulse notifications for profile posts, events where a user mentions another user, likes a message that is posted by another user, or follows other users can be set from the rules listed under this category.

• Case type - These notifications are triggered when a case-dependent event occurs, such as a case comment being posted. Preferences that you set for case type notifications apply to all the instances of that case type. Notifications for case-related Pulse comments fall under this category and can be configured using the Comments on cases that I follow option available under each case. Additionally, you can also specify a different set of preferences for a specific case instance that overrides the case type preferences.

1. Set preferences for general and case type notifications.
   1. In the Case Worker portal, click Profile > Notification Preferences.
   2. For each notification definition under the General or Case type category, set your preference for each channel.
   3. Optional: Set the frequency of email notifications to one of the following values:

      • Instant - Email notifications are delivered instantly when they are triggered.

      • Daily - Email notifications generated over a period of day are consolidated and sent as a daily digest.

      • Weekly - Email notifications generated over a period of week are consolidated and sent as a weekly digest.

      • Disable - Email notifications are turned off.

   4. Click Submit.
2. Set preferences for case type instance notifications.
   You can set different notification preferences for a specific case instance by overriding the preferences set for the case type.
   1. In the Case Worker portal, open the case type instance.
   2. Click Actions > Notifications.
   3. Click Override at instance level to set preferences for this case instance.
   4. Update your preferences.
   5. Click Submit.
      Note: If you disable the Receive Notifications option, all the notifications are stopped including the ones that were set for specific case type instances.