Editing CTI links, telephony experience, and call treatment manually
After running the configuration wizard, you can manually adjust settings, change ruleset associations, and edit properties or circumstance rules. You can perform this actions from the Administration & Configuration page.
In the header of Dev Studio, click
.Perform one or more of the following actions:
Choice Steps Edit a CTI Link - Navigate to the CTI Links page
- Select a CTI link
- Click
- Update the settings and save your changes.
Edit telephony experience setting - Navigate to the Telephony Experience page
- Update the settings and save your changes.
Edit call treatment options - Navigate to the Call Treatment page
- Select a rule and click the Details icon
- Update the settings and save your changes.
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