The Pega Route Service application provides a regional admin access group, which is a restricted set of permissions for distributed business administrators to manage their respective service territories. A regional admin has limited access to the data and functionality of the Pega Route Service Admin portal. A regional admin can create and manage the routes, field workers, and dispatchers associated with their assigned service territories.

Regional admins have the following capabilities for their assigned service territories:

Capability	Allowed action items
Dispatchers	Create and edit dispatchers and assign the dispatchers to the service territories assigned to the regional admin.
Field workers	Create and edit field workers and assign field workers to the service territories assigned to the regional admin.
Service territories	View and edit only the service territories assigned to the regional admin.
Customers	Only view access to the customers.
Routes	Create, edit, and manage the routes under the service territories assigned to the regional admin.

As a business administrator, perform the following steps to create a regional admin:

1. In the Pega Route Service Admin portal, click OrganizationRegional adminNew regional admin and complete the displayed fields.

2. To add service territories, click Add next to Service Territories, and enter a service territory name.

   A regional admin can manage multiple service territories.

3. Click Submit.