Optimizing a route updates the sequence of the work order to minimize the field worker's driving time.

For more information, see Planning a field worker's trip in the trip management view.

1. In the Pega Field Service Dispatcher portal, on the trip view screen of a field worker, click Optimize route.

   Click Undo to undo the route optimization, if the resulting optimized route is not favorable. To optimize a favorable route, you can add or remove work orders to a trip.