To configure an email listener in an implementation layer for the initiation of an event through email, complete the following steps.

1. Create an email account.

   1. Click RecordsIntegration-Resources, then click Email Account.

   2. Save as the PegaPS-Work-RequestAccess email account to the implementation class of the request access, for example, PegaPS-ICMImpl-Work-RequestAccess.

   3. Update the email address as necessary in sender section and receiver section.

2. Save as the RequestAccessEmailApproval operator and change the access group to the administrator access group of the implementation application.

3. Configure an email listener.

   1. Click RecordsIntegration-Resources, then click Email Listener.

   2. Save as the RequestAccessApproval listener, for example, RequestAccessApprovalImpl.

   3. In the email account section of the listener, update it to the email account that was created in step 1, for example, PegaPS-ICMImpl-Work-RequestAccess.

   4. Save as the service package (EmailApproval) and change the access group to the administrator access group of the implementation application.

   5. Update the service package in the Listener properties section of the email listener.

   6. Update the service class to the Request access class of the implementation application, for example, PegaPS-ICMImpl-Work-RequestAccess.