Use the Warranty claim case type to support warehouses, on-site repairs, and replacement processes.

You can create and configure a warranty claim unit using the following options.

• Without a repair order (as a standalone claim)
• From a prior approval
• Automatically from an online repair order entry
• Automatically from a batch entry

• Configuring a campaign as a standard repair
• Validating a claim
• Initializing exception and disposition flags
• Configuring Evaluate auto pay
• Configuring BOM validation sub flow rules
• Adding exceptions to the claim
• Configuring exceptions ranking and claim disposition
• Configuring error codes
• Transfer/reassignment
• Configuring Higher level Approval (HLA)
• Configuring appeals
• Configuring the processing path for a claim
• Manual part return
• Reviewing existing part returns
• Batch upload overview