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Hypercare

Updated on December 12, 2023

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This content applies to On-premises, Client-managed cloud and Pega Cloud environments

Attention: This documentation has been moved to the new documentation site:
https://docs.pega.com/bundle/migration-modernization/page/pega-cloud-migration-modernization/migrating-pega-cloud-overview.html
This documentation is no longer being maintained. It is out of date and pending deletion. Please update your bookmarks.

After the production system is live on Pega Cloud, Pega provides two weeks of Hypercare monitoring. During this period, Pega performance experts are available to assist with any possible performance issues. You are responsible for monitoring PDC for alerts and engaging Pega in the event of an issue. Initiate contact through an incident request in My Support Portal.  

For more information about getting support, see How to Get Support. 

 

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