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Roll-out to pilot agent teams

Updated on May 19, 2021

This User Story consists of the following Tasks:

User StoryTasksProposed SprintPrimary role
Roll-out to pilot agent teamsDetermine agent groups for pilot1BMC
Roll-out to pilot agent teamsDetermine way of working for pilot teams1BMC
Roll-out to pilot agent teamsPut in place way of working for pilot teams1BMC
Roll-out to pilot agent teamsPut in place Pega overview training for the pilot teams1BMC
Roll-out to pilot agent teamsPut in place Tool and Application training for the pilot teams1BMC
Roll-out to pilot agent teamsPut in place incentives for the pilot teams1BMC
Roll-out to pilot agent teamsBaseline test and control team performance prior to starting the pilot1BMC
Roll-out to pilot agent teamsPut in place monitoring for the pilot teams1BMC
Roll-out to pilot agent teamsPut in place reporting on the performance of the pilot teams compared to the control teams1BMC
Roll-out to pilot agent teamsPut in feedback mechanisms to collect and address agent feedback1BMC
Roll-out to pilot agent teamsBuild a business case for full roll out based on test performance1BMC
Roll-out to pilot agent teamsPlan a launch to drive excitement/adoption1BMC

 

 

 

 

 

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