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Troubleshooting mobile apps

Updated on February 23, 2022

Pega Platform helps you ensure that your mobile app works as expected. You can use a set of troubleshooting and testing capabilities to identify and address the issues at their source.

Note: For solutions to specific mobile issues identified and addressed by Global Client Support, see Troubleshooting mobile issues.

  • Troubleshooting an iOS mobile app

    Application logs can help you troubleshoot mobile apps. Options in Safari for Web Inspector and JavaScript can help you debug JavaScript code for iOS mobile apps. Once you install and run the mobile app, you can start debugging the JavaScript code for the app directly from the JavaScript console in the Web Inspector.

  • Resolving case status conflicts in offline mode

    Analyze case details to ensure that no data is lost when a case status conflict occurs. Case status conflicts occur after an offline-enabled mobile app synchronizes with the server and the case status on the server progresses in respect to the case status on the client.

  • Accessing mobile device logs

    Troubleshoot mobile apps and support app users by retrieving and analyzing logs specific to a selected mobile device.

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