Enable or extend the features of Pega Warranty to meet your business requirements. As an implementer, you can create custom case types to suit your requirement more appropriately.

• Adding case types
• Mapping case type or data type classes to a database table
• Implementing the security model and organization structure
• Using application interfaces
• Configuring warranty agents
• Enabling the queue processor
• Configuring Standards for Technology in Automotive Retail (STAR) integration
• Configuring the Repair Order case type
• Setting up prior approvals
• Configuring Warranty Claim case type
• Configuring supplier recovery
• Configuring disputes
• Configuring part returns in a common request program
• Setting up core claims case type
• Configuring reports
• Setting up campaigns
• Configuring Common Request Programs