Login screen customization
CSRs must log in to Pega Call to receive ScreenPops and control their telephones through their desktops.
Pega Call provides a login screen in the section ChannelServices-Device-Phone-UI • StatefulSoftphoneLoginScreen.
The Activity ChannelServices-Device-Phone-UI • DisplayLoginScreen is used to launch the login UI. You can customize the login screen and the login process by modifying these rules.
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